Introduction

About Me

About me

As a successful Strategic Content Leader and Documentation Lead, I rely on my strong technical writing and knowledge management skills as well as my zest for motivating and guiding teams to success.
My exceptional 12 year track record of delivering quality documentation projects includes help articles, online help, user manuals, developer documentation, API documentation, UI text reviews, DITA XML content, guided tutorials, e-learning, and training material. Remarkable things happen when teams feel trusted, empowered, and engaged.

View my LinkedIn Profile

Career History

Nov 2020 — CURRENT

Informatica (Now Salesforce)

Lead Technical Writer — Grew the technical authoring team while focusing on embedding consistent processes into the full technical writing life cycle.

Nov 2018 — Nov 2020

GE Digital

Technical Writer — Being the first technical writer hired for the team, I had the unique opportunity to formulate the documentation strategy while consolidating a wide array of existing content of varied quality.

June 2027 — November 2018

L&T Technology Services

Documentation Engineer — I owned the design and development of technical documentation material for various hardware and software products and services.

May 2016 — June 2017

ansrsource

SME Author — One of the most important lessons I learnt in this role was the ability to disseminate extremely technical information into more accessible literature.

September 2014 — Jan 2016

Zenith Precision Private Limited

Documentation Engineer — This highly rewarding position equipped me with a wide range of experience, primarily with the planning and development of e-learning content.

Skills and Personality

With extensive experience planning and delivering technical user education content, I have perfected the art of grouping audiences into personas and then adjusting writing styles and reading levels as appropriate. My end-goal is to not just, “check the documentation box” but to deliver world-class documentation that is relevant, value-adding, but most-importantly beneficial to end-users.

I am passionate about using agile methodologies to enable the success of the team. My colleagues describe me as patient, diplomatic, loyal, and hard-working. I like to set high standards for myself in the workplace and enjoy working with others who share my passion for delivering quality content.

  • Technical Writing
  • Knowledge Management
  • People Leadership
  • User Education
  • 90%
    Relationship Building
  • 100%
    Loyal and Hardworking
  • 85%
    Analytical
  • 80%
    Strategic Thinking
  • 75%
    Observant
  • 70%
    Patient

My Bookshelf

My Bookshelf

"A firm favorite for those times when we need reminding to embrace the issues and discuss them in an open and honest dialogue. This book does a great job of outlining a process that leads to greater success when holding critical conversations."

"My go-to resource for insight into employee onboarding and general organizational knowledge development. When breaking down silos of Institutional knowledge, this is my sledge hammer."

"Always nervous of a title like this, what a refreshing surprise this book was. This book does a great job of marrying the feelings of customers with the practicality of delivering value. Always a great thought provoker when I need some inspiration. "

"This book formed the cornerstone of my transition from pure technical writing to a more holistic user experience management role. Insightful, inspiring, it certainly made me rethink a number of my approaches to UI and documentation design."

"This workhorse of a book lays out a great foundational plan for achieving quality technical communication deliverables."

"Great introduction to knowledge organisational creation processes and how Japanese companies have leveraged the ability to create new knowledge and used it to produce successful products and technologies."

"A great demonstration of the focus, agility, and explosive growth that OKRs have spurred at so many great organizations. This book will show you how to collect timely, relevant data to track progress - to measure what matters. It will help any organization or team aim high, move fast, and excel."

"Introduces the critical art of rethinking: learning to question your opinions and open other people’s minds, which can position you to achieve excellence at work and wisdom in life"

"Whether you’re leading a movement or a start-up, if you’re trying to change an organizational culture or the world, Dare to Lead will challenge everything you think you know about brave leadership and give you honest, straightforward, actionable tools for choosing courage over comfort."

"UX content strategist Torrey Podmajersky provides strategies for converting, engaging, supporting, and re-attracting users. You'll use frameworks and patterns for content, methods to measure the content's effectiveness, and processes to create the collaboration necessary for success. You'll also structure your voice throughout so that the brand is easily recognizable to its audience."

"Examines data management trends, including technological developments, regulatory requirements, and privacy concerns. Go deep into the Scaled Architecture and learn how the pieces fit together Explore data governance and data security, master data management, self-service data marketplaces, and the importance of metadata."

"This book provides essential concepts, methods, and techniques for digital design that have withstood the test of time. UX designers, product managers, developers, and anyone involved in digital design will learn how to create semantic structures that will help people engage with your message."

Crucial Conversations Patterson Et al.
Teach What You Know Steve Trautman
Start with Why Simon Sinek
Inspired Marty Cagan
Developing Quality Technical Information Gretchen Hargis Et al.
The Knowledge-Creating Company Ikujiro Nonaka, Hirotaka Takeuchi
Measure What Matters John Doerr
Think Again Adam Grant
Dare to Lead Brené Brown
Strategic Writing for UX Torrey Podmajersky
Information Architecture Louis Rosenfeld, Peter Morville, Jorge Arango

Contact

Contact

Address
Bangalore, India
Email
[email protected]
This site
www.ashwingudemane.com