GF
Documentation Expert with a Passion for UX, Technical Documentation, and Agile
As a successful Strategic Content Leader and Documentation Lead, I rely on my strong technical writing and knowledge management skills as well as my zest for motivating and guiding teams to success.
My exceptional 12 year track record of delivering quality documentation projects includes help articles, online help, user manuals, developer documentation, API documentation, UI text reviews, DITA XML content, guided tutorials, e-learning, and training material. Remarkable things happen when teams feel trusted, empowered, and engaged.
Lead Technical Writer — Grew the technical authoring team while focusing on embedding consistent processes into the full technical writing life cycle.
Technical Writer — Being the first technical writer hired for the team, I had the unique opportunity to formulate the documentation strategy while consolidating a wide array of existing content of varied quality.
Documentation Engineer — I owned the design and development of technical documentation material for various hardware and software products and services.
SME Author — One of the most important lessons I learnt in this role was the ability to disseminate extremely technical information into more accessible literature.
Documentation Engineer — This highly rewarding position equipped me with a wide range of experience, primarily with the planning and development of e-learning content.
With extensive experience planning and delivering technical user education content, I have perfected the art of grouping audiences into personas and then adjusting writing styles and reading levels as appropriate. My end-goal is to not just, “check the documentation box” but to deliver world-class documentation that is relevant, value-adding, but most-importantly beneficial to end-users.
I am passionate about using agile methodologies to enable the success of the team. My colleagues describe me as patient, diplomatic, loyal, and hard-working. I like to set high standards for myself in the workplace and enjoy working with others who share my passion for delivering quality content.